Food
9 out of 10 respondents prefer to eat Nando’s food. Only 1 who
does not like it because he thinks that the taste is just normal and the taste
is not his preference. The majority of the respondents prefer Nando’s food as
they think that the food is delicious. 7 of them also said that the food is
fresh. While one of them like the food because it tastes like local food.
There are 4 respondents who prefer Lemon & Herb Peri-Peri
chicken as 3 of them do not like spicy food and 1 of them cannot eat too spicy
food. Furthermore, 2 of the respondents prefer Mild Peri-Peri chicken as they
think that it is not very spicy. There are 3 respondents who like hot Peri-Peri
chicken because they like spicy food and lastly there is a respondent who
prefer extra hot Peri-Peri chicken as it is the spiciest.
For the price of the food in Nando’s, 4 out of 10 respondents
do not satisfy with the price. They think that the price is a quite expensive
for them. Besides, 6 of the respondents satisfy with the price. They think that
the price is reasonable. 2 of them also think that the price is affordable.
Services
9 of the respondents satisfy with the service and attitude
provided by the waiter or waitress because they are talking to them politely
and they always smile. While one of the respondents does not satisfy with it as
he thinks that sometimes they are bias that they only treat the customers
nicely when the customers wear formally.
For the time taken for the dishes to be delivered, 6 out of
the 10 respondents satisfy with it. 3 of them think that when there are many
customers, it will be a bit slower but they still satisfy with it. 4 of the
respondents do not satisfy with it as they think that 15 minutes to 20 minutes
is too long for them.
Majority of the respondents satisfy with the cleanliness of
Nando’s restaurant which is 8 out of 10 respondents. There are only 2
respondents who do not satisfy with the cleanliness. 1 of them said that the
tables and seats are clean, but the utensils sometimes dirty or oily. While
another 1 said that the table is oily and sometimes there is food on the seats.
Environment
For the air-con temperature, 7 out of 10 respondents think
that it is comfortable. 2 of the respondents think that it is not comfortable.
1 of them thinks that it is a little bit hot when the restaurant is crowded and
another 1 thinks that he feels hot when he takes the spicy food. 1 of the
respondents said depends as he thinks that sometimes is hot while sometimes is
not.
Next, 6 out of 10 respondents think that the arrangement of
tables and seats are comfortable for them as the furniture are arranged well
and there is enough space for them. 3 of the respondents think that they are
not comfortable as the space is too narrow. While 1 of the respondents thinks that
it depends on different outlets which have different design.
All the respondents think that the lighting is considered good
for them. Although 1 of the respondents thinks that the lighting is a little
bit dark, he thinks that it is suitable for the environment.
Recommendation
According to the recommendations given by the customers, most of the customers which are 4 people think that Nando’s should lower the price as they think that the food is quite expensive. 3 people have no recommendation about as 2 of them think that Nando’s is doing well while 1 of them seldom goes to Nando’s. Besides, 1 of the respondents suggests Nando’s to provide more spaces in their restaurant. 1 recommends Nando’s to provide more seats while another 1 suggests Nando’s to improve the cleanliness.
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